Contact

CONTACT US

We’d love to hear from you.

Whether you have a question about your order, need help with a product, or simply want more information about Merryfrost, our support team is here to help.

EMAIL SUPPORT

For general questions, order support, returns, refunds, or product assistance, please contact us at:

support@merryfrost.com

We aim to respond to all customer inquiries within 24–48 business hours.

ORDER SUPPORT

If you are contacting us about an existing order, please include:

- Your full name
- Your order number
- The email address used at checkout
- A brief description of your question or issue

If your item arrived damaged, defective, or incorrect, please also include clear photos or videos showing the issue so we can assist you as quickly as possible.

RETURNS & REFUNDS

For return or refund requests, please contact:

support@merryfrost.com

Please include your order number and the reason for your request.

For more information, please review our Refund & Return Policy before sending any item back.

Please do not return products without contacting us first, as unauthorized returns may not be accepted.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at:

support@merryfrost.com

We will do our best to accommodate your request. However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to make changes or cancel it.

SHIPPING & DELIVERY QUESTIONS

If you have questions about:

- Delivery times
- Tracking information
- Shipping delays
- Lost packages
- Address changes

please contact us at support@merryfrost.com and include your order number.

Please note that estimated delivery times may vary depending on destination, carrier delays, seasonal shipping volume, weather conditions, customs processing, or other circumstances outside our control.

BUSINESS HOURS

Customer Support:

Monday – Friday

9:00 AM – 6:00 PM

Emails may be submitted at any time, and we will respond as soon as possible during business hours.

CONTACT FORM

You can also use the contact form below.

Please provide as much information as possible so we can assist you quickly.

Suggested form fields:

Name
Email
Order Number
Subject
Message

MERRYFROST

Christmas Decor • Holiday Lights • Seasonal Gifts

Bring the Magic Home.

Website:
merryfrost.com

Email:
support@merryfrost.com