REFUND & RETURN POLICY
REFUND & RETURN POLICY
Last Updated: September 2026
At Merryfrost, we want every order to bring more warmth, joy, and magic to your holiday season. If you are not completely satisfied with your purchase, we are here to help.
30-DAY RETURN POLICY
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it
- Be returned in its original packaging whenever possible
- Include all original accessories, parts, manuals, and packaging
- Include proof of purchase or your order number
Items that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a full refund.
HOW TO REQUEST A RETURN
To start a return, please contact us at:
support@merryfrost.com
Please include:
- Your order number
- The email address used for the order
- The item(s) you would like to return
- The reason for the return
- Photos or videos if the item arrived damaged, defective, or incorrect
Once your request has been reviewed, we will provide return instructions.
Please do not send products back without contacting us first. Returns sent without authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
support@merryfrost.com
Please include your order number and clear photos or videos showing the issue.
After reviewing your claim, we may offer an appropriate resolution, which may include:
- A replacement
- A full or partial refund
- Another suitable solution
If the issue was caused by an error on our part, you will not be responsible for approved return shipping costs.
NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Products that have been used, altered, or damaged after delivery
- Items returned without essential components or accessories
If you are unsure whether your item is eligible for return, please contact us at support@merryfrost.com before sending anything back.
EXCHANGES
If you would like a different product, size, color, or variant, please contact us at support@merryfrost.com.
The fastest way to receive a different item may be to return the original item, once approved, and place a new order.
If you received a damaged, defective, or incorrect item, please contact us before placing another order so we can review the issue and provide the appropriate solution.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for your bank, credit card company, or payment provider to reflect the funds in your account.
Processing times may vary depending on your financial institution.
SHIPPING COSTS
Original shipping charges, if any, are generally non-refundable unless:
- The item arrived damaged or defective
- We sent the wrong product
- The return resulted from an error made by Merryfrost
For standard returns based on personal preference, change of mind, size, color, or similar reasons, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item.
Merryfrost cannot guarantee receipt of returns shipped without tracking.
REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because of:
- An incorrect or incomplete address
- Refusal of delivery
- Repeated failed delivery attempts
- Failure to collect the package
any applicable shipping, handling, or return costs may be deducted from the refund.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible at:
support@merryfrost.com
We will make every reasonable effort to accommodate your request.
However, once an order has entered processing, fulfillment, or has already shipped, we may no longer be able to change or cancel it.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund has been processed but have not received it yet:
1. Check your bank account or payment account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
support@merryfrost.com
CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in your country or region.
Where local consumer protection laws provide greater rights than those stated in this policy, those legal rights will apply.
CONTACT US
If you have any questions about returns, refunds, damaged products, incorrect items, exchanges, or order issues, please contact us:
Merryfrost
Email: support@merryfrost.com
Website: merryfrost.com