PRIVACY POLICY
Last Updated: September 2026
Merryfrost (“Merryfrost,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit merryfrost.com, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with Merryfrost, we may collect the following categories of information:
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Customer service communications
- Account information, where applicable
Payment Information
Payments are processed through secure third-party payment providers.
Merryfrost generally does not directly store complete credit or debit card details.
Payment providers may collect information necessary to process your transaction in accordance with their own privacy policies.
Order Information
When you place an order, we may collect information such as:
- Products purchased
- Order value
- Shipping method
- Delivery details
- Tracking information
- Returns and refund history
- Discount or promotional codes used
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages viewed
- Time spent on pages
- Referring website or source
- Website interactions
- Cookie and similar technology identifiers
Communications
If you contact us, we may collect and retain information contained in your message, including your name, email address, order number, attachments, and other information you choose to provide.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Send order confirmations
- Provide shipping and tracking updates
- Provide customer support
- Process returns, exchanges, and refunds
- Respond to questions and requests
- Detect and prevent fraud
- Improve our website and customer experience
- Analyze website traffic and performance
- Maintain the security of our services
- Personalize content and product recommendations
- Send marketing communications where permitted
- Measure advertising effectiveness
- Comply with legal and regulatory obligations
- Enforce our Terms of Service and other policies
3. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis for processing personal information, we may process information based on:
- Performance of a contract, such as processing your order
- Your consent
- Our legitimate business interests
- Compliance with legal obligations
- Protection of our rights, customers, or business
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
4. SHOPIFY
Our online store may be hosted and powered by Shopify.
Shopify may process personal information on our behalf to provide ecommerce infrastructure, checkout functionality, payment-related services, fraud prevention, analytics, and other services.
Information processed through Shopify may be subject to Shopify’s own privacy practices and policies.
5. COOKIES AND SIMILAR TECHNOLOGIES
Merryfrost and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember preferences
- Maintain shopping carts
- Understand website usage
- Measure website performance
- Prevent fraud
- Personalize content
- Measure and deliver advertising
Some cookies are necessary for the website to function, while others may be used for analytics or advertising.
Where required by applicable law, we will request consent before placing non-essential cookies.
You may also be able to control cookies through your browser settings or available cookie preference tools.
Disabling certain cookies may affect website functionality.
6. ANALYTICS
We may use analytics providers, such as Google Analytics or similar services, to understand how visitors use our website.
These services may collect information about:
- Pages viewed
- Sessions
- Device information
- Traffic sources
- Website interactions
- Approximate location
We use this information to improve our website, products, marketing, and customer experience.
7. ADVERTISING
Where enabled, we may work with advertising platforms such as Google, Meta, or other advertising providers.
These providers may use cookies, pixels, or similar technologies to help us:
- Display relevant advertisements
- Measure advertising performance
- Understand conversions
- Build advertising audiences
- Avoid repeatedly showing the same advertisements
Depending on your jurisdiction, some advertising activities may be considered “sharing,” “targeted advertising,” or similar activities under applicable privacy laws.
Where required, we provide appropriate choices regarding these practices.
8. EMAIL MARKETING
If you subscribe to our newsletter, promotional emails, or other marketing communications, we may use your email address to send:
- Product updates
- Holiday promotions
- Special offers
- New arrivals
- Seasonal recommendations
- Other Merryfrost news
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
You may still receive transactional communications relating to orders, shipping, returns, refunds, or customer service.
9. HOW WE SHARE INFORMATION
We may share personal information with service providers and partners when reasonably necessary to operate our business.
These may include:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and fulfillment providers
- Delivery carriers
- Analytics providers
- Advertising platforms
- Email and marketing providers
- Customer service tools
- Fraud prevention providers
- IT and website service providers
- Professional advisers
- Government authorities where legally required
We may also disclose information when reasonably necessary to protect our rights, prevent fraud, comply with legal obligations, or respond to lawful requests.
10. SALE OR TRANSFER OF BUSINESS
If Merryfrost is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- Order and transaction requirements
- Customer service needs
- Fraud prevention
- Accounting obligations
- Tax requirements
- Legal obligations
- Dispute resolution
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it.
12. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, network, database, or internet transmission can be guaranteed to be completely secure.
You are responsible for protecting any account credentials and for notifying us if you believe your information has been compromised.
13. INTERNATIONAL DATA TRANSFERS
Merryfrost may use service providers located in different countries.
As a result, personal information may be processed or stored outside your country of residence.
Where required by law, appropriate safeguards may be used when transferring personal information internationally.
14. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information.
These rights may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data sharing
- Appeal certain privacy decisions where applicable
These rights are subject to applicable law and may not apply in every situation.
To submit a privacy request, contact:
support@merryfrost.com
We may need to verify your identity before completing certain requests.
15. UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state laws.
Depending on your state, these may include rights to:
- Know what personal information we collect
- Access personal information
- Correct inaccurate information
- Delete certain personal information
- Obtain a portable copy of information
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
Merryfrost does not sell personal information in exchange for money.
However, certain advertising or analytics activities may be treated as “sharing,” “sale,” or targeted advertising under some U.S. privacy laws.
Where required, customers may exercise applicable opt-out rights through available privacy controls or by contacting us.
16. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM
If you are located in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights regarding your personal information.
These may include rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
You may also have the right to lodge a complaint with your local data protection authority.
17. CHILDREN’S PRIVACY
Merryfrost is not intended for children under the age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us improperly, please contact us at:
support@merryfrost.com
18. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Merryfrost is not responsible for the privacy, security, content, or practices of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
19. SOCIAL MEDIA
If you interact with Merryfrost through social media platforms, those platforms may collect and process information according to their own privacy policies.
Information you make publicly available through social media may also be visible to other users.
20. DO NOT TRACK
Some browsers provide “Do Not Track” signals or similar privacy preferences.
Because there is not always a uniform industry standard for responding to these signals, our website may not respond to every type of browser-based signal.
Where applicable law requires recognition of supported universal opt-out mechanisms, we will handle such signals as required.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our practices
- New technologies
- New services
- Legal requirements
- Regulatory developments
When this Privacy Policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically.
22. CONTACT US
If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise an applicable privacy right, please contact us:
Merryfrost
Email:
support@merryfrost.com
Website:
merryfrost.com