SHIPPING POLICY
Last Updated: September 2026
At Merryfrost, we want your holiday order to arrive as smoothly as possible.
Please review the information below regarding order processing, shipping, delivery estimates, tracking, delays, and other shipping-related matters.
1. FREE SHIPPING
Merryfrost currently offers FREE STANDARD SHIPPING on eligible orders placed through merryfrost.com.
Unless otherwise stated at checkout, no standard shipping fee will be charged.
Any available expedited or optional shipping services may be subject to additional fees.
2. ORDER PROCESSING TIME
Orders are generally processed within:
1–3 business days
Processing time begins after your order has been successfully placed and payment has been authorized.
Orders placed on weekends, public holidays, or after our daily processing cutoff may begin processing on the next available business day.
During high-volume periods, including the Christmas and holiday season, processing may take slightly longer.
3. ESTIMATED DELIVERY TIME
After your order has been processed and handed over to the shipping carrier, estimated transit time is generally:
7–15 business days
Combined with processing time, most orders are expected to arrive within approximately:
8–18 business days
These delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Your shipping destination
- Product availability
- Fulfillment location
- Shipping carrier
- Customs processing
- Local postal services
- Weather conditions
- Public holidays
- Seasonal shipping volume
- Other circumstances outside our reasonable control
4. HOLIDAY SHIPPING
Merryfrost is a seasonal Christmas-focused store, and shipping volumes may increase significantly during November and December.
We strongly recommend placing holiday orders as early as possible.
Estimated delivery dates are not guaranteed, and Merryfrost cannot guarantee that an order will arrive before Christmas or another specific holiday unless such a guarantee is expressly stated on the product page or at checkout.
Carrier delays may occur during peak holiday periods.
5. ORDER TRACKING
When tracking information becomes available, you may receive a shipping confirmation email containing your tracking number.
Please allow some time for the carrier's tracking system to update after your order has shipped.
In some cases, tracking information may take approximately 24–72 hours to display movement after the tracking number has been created.
If you have not received tracking information or need assistance with your shipment, please contact:
support@merryfrost.com
Please include your order number when contacting us.
6. MULTIPLE PACKAGES
If your order contains multiple products, items may occasionally be shipped separately.
This may happen when products are fulfilled from different locations or become available at different times.
As a result:
- You may receive more than one package
- Packages may arrive on different days
- You may receive multiple tracking numbers
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
7. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you notice an error in your shipping address, please contact us immediately at:
support@merryfrost.com
We will make reasonable efforts to update your address before fulfillment begins.
However, once an order has been processed or shipped, we may not be able to change the delivery address.
8. UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned to the sender because of:
- An incorrect or incomplete address
- An invalid postal code
- Refusal of delivery
- Failure to collect the package
- Repeated unsuccessful delivery attempts
- Other delivery issues outside our control
If your package is returned, please contact us at support@merryfrost.com.
Additional shipping or handling costs may apply if reshipment is requested, except where the issue was caused by an error on our part.
Any refund for an undeliverable or refused package may be subject to applicable shipping or handling deductions where permitted by law.
9. DELIVERY DELAYS
Delivery estimates may occasionally be affected by circumstances outside Merryfrost's control.
These may include:
- Carrier delays
- Severe weather
- Holiday congestion
- Customs inspections
- Transportation disruptions
- Local postal delays
- Natural disasters
- Government restrictions
- Incorrect delivery information
If tracking shows that your package is still moving through the carrier network, we recommend allowing additional time for delivery.
If your order appears significantly delayed, please contact us at:
support@merryfrost.com
We will review the available tracking information and assist where possible.
10. LOST PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with household members
- Check with neighbors where appropriate
- Check with your building reception or mailroom
- Contact the shipping carrier
If you are still unable to locate the package, contact us at:
support@merryfrost.com
Please provide your order number and tracking number.
We will review the situation and determine the appropriate next steps based on the available shipping information.
11. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at:
support@merryfrost.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the damaged item
- Photos of the shipping packaging where possible
We will review your request and provide an appropriate solution in accordance with our Refund & Return Policy.
12. INTERNATIONAL SHIPPING
Shipping availability may vary depending on destination and product.
Available shipping destinations will be shown during checkout.
International shipments may be subject to customs procedures, import regulations, taxes, duties, or other fees imposed by the destination country.
Where applicable, customers are responsible for any import duties, customs fees, or local taxes that are not collected at checkout, unless otherwise stated.
Customs clearance may also affect delivery times.
13. CUSTOMS & IMPORT FEES
Merryfrost does not control customs inspections or fees imposed by local authorities.
Customers are responsible for understanding any import requirements that may apply in their destination country.
Customs delays are not included in our standard delivery estimates.
14. ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us as quickly as possible at:
support@merryfrost.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to modify or cancel it.
15. SHIPPING INFORMATION & PRODUCT AVAILABILITY
Some products may be fulfilled from different locations.
Shipping times may therefore vary between products.
If a product has a different estimated delivery time, the information displayed on the product page or at checkout will take priority over the general estimates in this policy.
16. BUSINESS DAYS
For the purposes of this Shipping Policy, business days generally refer to Monday through Saturday, excluding applicable public holidays.
Carrier operating schedules may vary by region.
17. CONTACT US
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Merryfrost
Email:
support@merryfrost.com
Website:
merryfrost.com
When contacting us about an order, please include your order number so we can assist you more quickly.